Shipping Policy​

We are committed to providing you with a seamless shopping experience, including reliable and efficient delivery of your fashion favorites across India. We utilize various trusted courier services for all our shipments.

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Shipping Locations & Costs

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We're excited to offer our collection exclusively within India! We ship to a vast majority of locations across India through our delivery partners' wide-ranging network. To make your shopping experience even more delightful, we're pleased to offer completely free shipping on all orders within India. You won't find any hidden shipping fees at checkout. 
For international orders, shipping costs will be calculated based on the destination and the weight of your order, and these charges will be clearly displayed at checkout before you complete your purchase. Please be aware that for international orders, the recipient is solely responsible for any customs duties, taxes, or import fees that may apply upon arrival in the destination country. These charges are not included in the shipping cost paid at checkout and are determined by the destination country's customs office. Elaloomaq is not responsible for any delays caused by customs processing, nor are we responsible for these additional charges, and we recommend checking with your local customs office for more information on potential fees before placing an international order.

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Order Processing & Delivery Times

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Once you've placed your order, we spring into action, typically processing it within 2 to 3 days. Please understand that during bustling periods like sale events, holidays, or peak seasons, there might be a slight extension in this processing time. Rest assured, you'll receive an email confirmation as soon as your order has been shipped. It's important to remember that this processing time is separate from the actual shipping time. For domestic orders within India, you can expect your package to arrive within 0-12 working days after it has been shipped. While we strive for timely deliveries, please note that these are estimated shipping times and cannot be guaranteed. Delays may occasionally occur due to factors beyond our control, such as unforeseen carrier delays, or natural causes.

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Tracking Your Order & Addressing Delays

Once your order embarks on its journey, you'll receive a shipping confirmation email containing your tracking number. You can then easily monitor its progress using this number. Please allow 24-48 hours for the tracking information to update and become active after you receive your shipping confirmation email. While we aim for timely deliveries, unexpected delays may sometimes occur due to factors like carrier-related issues (e.g., weather delays, strikes) or incorrect or incomplete shipping information provided during checkout.

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Shipping Address & Contact Information

It is crucial that all shipping details you provide are accurate and complete when placing your order. We cannot be held responsible for delays or mis-deliveries that result from incorrect or incomplete addresses. If you realize you need to update your shipping information after placing an order, please be sure to get in touch with us as soon as possible at support@elaloomaq.com. This shipping policy focuses on the successful delivery of your order. Please note that elaloomaq reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage you to review this policy periodically for any changes, as the updated policy will be effective immediately upon its posting on our website.